BACKGROUND

COUCH Health is a creative health engagement agency that has purpose at its heart. That purpose is driven by a very personal experience. In 2002, one of our founders lost their father to prostate cancer:

• Had his doctor been sufficiently educated on the signs to look for, he might still be here today.

• Had their father understood his own symptoms, he might still be here today.

• Had their father’s healthcare team been aware of potential life-saving clinical trials, he might still be here today.

We know that others will have similar experiences, and these experiences will continue to happen until lasting change is made. This change is what COUCH Health is all about creating.

THE CHALLENGE

In the post-pandemic world for our client we identified the following trends:

• A changing company culture which was not retaining their top talent.
• A need for team leaders and management to recognise this situation.
• That people were leaving the business due to the great resignation.

Ash and the founders at COUCH Health, saw the situation and knew that something needed to be done. He chose Your FLOCK to be one of the tools he used to improve and grow the business.

THE SOLUTION

COUCH Health signed up to our Team Togetherness Programme. This is a six-month progamme designed to help give team leaders and management the data they need to fix their company culture.

Your FLOCK was one of the many initiatives COUCH Health took to improve its growth and performance.

They first used our 5-Minutes Research-Based Survey. To identify the core values of each individual to find out what motivates them the most at work.

Then, they collected 1-Minute Fortnightly Feedback from the team uniquely personalised to each individual and their values.

On the back of this employee-led feedback, Your FLOCK sent COUCH Health fortnightly 1-Page Reports to Ash. Presenting the overview of team engagement, opportunities for employee praise, and quick actions like ‘Share customer feedback’, or ‘Discuss any new skills/things they would like to learn.’

COUCH HEALTH PERFORMANCE RESULTS

Since the start of the year, COUCH Health took many initiatives internally to create a culture that plays to people’s strengths. Your FLOCK team engagement platform was one of them. COUCH Health are proud to announce that:

Employee retention improved by 250%

Currently, COUCH has an 84% employee retention rate.

Company grew by 33%

Up to 24 employees from 18 at the start à 33% growth in 6 months.

£95,200 saved

£95,200 was saved by minimising employee turnover and keeping the team more productive.

THANK YOU

We are thrilled to be able to work with a company with such a great mission and determination to make the world a better place.

COUCH Health’s leadership understands that by investing in people and culture the company will grow – we are very happy to be one of the solutions they chose to invest in.